Privacy Policy
Introduction
eSolution places great importance on protecting the personal data of its professional clients and visitors. This privacy policy explains how we collect, process, and safeguard your data in the context of our software sales and service activities. In accordance with the General Data Protection Regulation (GDPR), we ensure transparency and security in all data processing operations.Personal Data Collected
We collect only the necessary data to manage commercial, technical, and administrative processes, including:- Professional identity and contact details (name, job title, company, email, phone)
- Information related to software usage and licensing
- Billing and payment data
- Technical connection and navigation data on our platforms
- Data exchanged through customer support and related services
Purpose of Processing
Your data is processed for the following purposes:- Managing orders, software licenses, and service contracts
- Providing technical assistance, maintenance, and customer support
- Billing, administrative management, and legal compliance
- Improving and personalizing our software and services
- Sending commercial information only if you have consented or under a justified legitimate interest (e.g., critical updates)
- Ensuring information system security and fraud prevention
Legal Basis for Processing
Data processing is based on:- Execution of commercial contracts and legal obligations
- Prior consent for marketing communications
- Legitimate interest in ensuring the security and quality of our services
Data Retention Period
- Contractual and billing data: retained for 5 years as required by law
- Technical and connection data: retained for up to 13 months
- Marketing and newsletter data: retained for 3 years after your last contact unless you object
- Software license data: retained throughout the usage period and 3 years after expiration
Cookies and Trackers
To optimize your experience and ensure platform security, we use:- Functional and technical cookies necessary for site and software operation
- Analytical cookies to improve our services (with consent)
- Marketing cookies only after explicit consent
Your Rights
You have the following rights regarding your personal data:- Access, correction, deletion, and restriction
- Objection to processing and data portability
- Withdrawal of consent at any time
- Filing a complaint with the data protection authority (e.g., CNIL)
